Tuesday, November 18, 2014

Auto Attendant

So What is auto attendant?

Ever called a telecom operator's customer care service and heard a IVR ? Of course you have. This is called an auto attendant. As a customer you might get irritated having to press "1" , "5" , "7" ,"8" ,"2" , "4" , "6" , "6" , "1" , "9" and finally hearing that dreaded woman's voice saying "I am sorry all our agents are busy" . WTFFFFFFF!!!!!!

If only the telecom operator had configured the IVR with customer friendliness . Sigh . But one thing for sure is that small scale companies can definitely project a bigger company look if they set up  an IVR. Imagine that you own a business and your staff count is less than 10 , you really want to engage your customers and service them but you don't have any available resources. If such a business owned an IVR? It might not be a game changer , but as a business owner you get a breathing space at the same time you are not leaving the customers in the lurch.

Traditionally IVR setup has not been simple. The business owner had to buy a complete PbX and install hardware and dedicate engineers toward maintenance. This is where I think Auto Attend http://autoattend.com is a boon to small business owners. The IVR seems to be completely on the cloud . The site offers options to purchase a custom phone number as well. The best part is the business owner can configure his IVR to play greetings , forward calls , record calls , read out text , repeat menu . Also, the site claims all these options can be setup in minutes. Lets wait for it to go live. 

Thursday, September 16, 2010

This is the stuff legends are made of..Worth a read..

I nicked this article . It is an inspiring one. Read on !


It was probably the April of 1974. Bangalore was getting warm and gulmohars were blooming at the IISc campus. I was the only girl in my postgraduate department and was staying at the ladies' hostel. Other girls were pursuing research in different departments of Science. I was looking forward to going abroad to complete a doctorate in computer science. I had been offered scholarships from Universities in the US... I had not thought of taking up a job in India.

One day, while on the way to my hostel from our lecture-hall complex, I saw an advertisement on the notice board. It was a standard job-requirement notice from the famous automobile company Telco (now Tata Motors)... It stated that the company required young, bright engineers, hardworking and with an excellent academic background, etc.

At the bottom was a small line: 'Lady Candidates need not apply.' I read it and was very upset. For the first time in my life I was up against gender discrimination.

Though I was not keen on taking up the job, I saw it as a challenge. I had done extremely well in academics, better than most of my male peers... Little did I know then that in real life academic excellence is not enough to be successful?

After reading the notice I went fuming to my room. I decided to inform the topmost person in Telco's management about the injustice the company was perpetrating. I got a postcard and started to write, but there was a problem: I did not know who headed Telco

I thought it must be one of the Tatas. I knew JRD Tata was the head of the Tata Group; I had seen his pictures in newspapers (actually, Sumant Moolgaokar was the company's chairman then) I took the card, addressed it to JRD and started writing. To this day I remember clearly what I wrote. 'The great Tatas have always been pioneers. They are the people who started the basic infrastructure industries in India, such as iron and steel, chemicals, textiles and locomotives they have cared for higher education in India since 1900 and they were responsible for the establishment of the Indian Institute of Science. Fortunately, I study there. But I am surprised how a company such as Telco is discriminating on the basis of gender.'

I posted the letter and forgot about it. Less than 10 days later, I received a telegram stating that I had to appear for an interview at Telco's Pune facility at the company's expense. I was taken aback by the telegram. My hostel mate told me I should use the opportunity to go to Pune free of cost and buy them the famous Pune saris for cheap! I collected Rs30 each from everyone who wanted a sari when I look back, I feel like laughing at the reasons for my going, but back then they seemed good enough to make the trip.

It was my first visit to Pune and I immediately fell in love with the city.

To this day it remains dear to me. I feel as much at home in Pune as I do in Hubli, my hometown. The place changed my life in so many ways. As directed, I went to Telco's Pimpri office for the interview.

There were six people on the panel and I realized then that this was serious business.

'This is the girl who wrote to JRD,' I heard somebody whisper as soon as I entered the room. By then I knew for sure that I would not get the job. The realization abolished all fear from my mind, so I was rather cool while the interview was being conducted.

Even before the interview started, I reckoned the panel was biased, so I told them, rather impolitely, 'I hope this is only a technical interview.'

They were taken aback by my rudeness, and even today I am ashamed about my attitude. The panel asked me technical questions and I answered all of them.

Then an elderly gentleman with an affectionate voice told me, 'Do you know why we said lady candidates need not apply? The reason is that we have never employed any ladies on the shop floor. This is not a co-ed college; this is a factory. When it comes to academics, you are a first ranker throughout. We appreciate that, but people like you should work in research laboratories.

I was a young girl from small-town Hubli. My world had been a limited place.

I did not know the ways of large corporate houses and their difficulties, so I answered, 'But you must start somewhere, otherwise no woman will ever be able to work in your factories.'

Finally, after a long interview, I was told I had been successful. So this was what the future had in store for me. Never had I thought I would take up a job in Pune. I met a shy young man from Karnataka there, we became good friends and we got married.

It was only after joining Telco that I realized who JRD was: the uncrowned king of Indian industry. Now I was scared, but I did not get to meet him till I was transferred to Bombay. One day I had to show some reports to Mr Moolgaokar, our chairman, who we all knew as SM. I was in his office on the first floor of Bombay House (the Tata headquarters) when, suddenly JRD walked in. That was the first time I saw 'appro JRD'. Appro means 'our' in Gujarati. This was the affectionate term by which people at Bombay House called him. I was feeling very nervous, remembering my postcard episode. SM introduced me nicely, 'Jeh (that's what his close associates called him), this young woman is an engineer and that too a postgraduate.

She is the first woman to work on the Telco shop floor.' JRD looked at me. I was praying he would not ask me any questions about my interview (or the postcard that preceded it).

Thankfully, he didn't. Instead, he remarked. 'It is nice that girls are getting into engineering in our country. By the way, what is your name?'

'When I joined Telco I was Sudha Kulkarni, Sir,' I replied. 'Now I am Sudha Murthy.' He smiled and kindly smile and started a discussion with SM. As for me, I almost ran out of the room.

After that I used to see JRD on and off. He was the Tata Group chairman and I was merely an engineer. There was nothing that we had in common. I was in awe of him.

One day I was waiting for Murthy, my husband, to pick me up after office hours. To my surprise I saw JRD standing next to me. I did not know how to react. Yet again I started worrying about that postcard. Looking back, I realize JRD had forgotten about it. It must have been a small incident for him, but not so for me.

'Young lady, why are you here?' he asked. 'Office time is over.' I said, 'Sir, I'm waiting for my husband to come and pick me up.' JRD said, 'It is getting dark and there's no one in the corridor.

I'll wait with you till your husband comes.'

I was quite used to waiting for Murthy, but having JRD waiting alongside made me extremely uncomfortable.

I was nervous. Out of the corner of my eye I looked at him. He wore a simple white pant and shirt. He was old, yet his face was glowing. There wasn't any air of superiority about him. I was thinking, 'Look at this person. He is a chairman, a well-respected man in our country and he is waiting for the sake of an ordinary employee.'

Then I saw Murthy and I rushed out. JRD called and said, 'Young lady, tell your husband never to make his wife wait again.' In 1982 I had to resign from my job at Telco. I was reluctant to go, but I really did not have a choice. I was coming down the steps of Bombay House after wrapping up my final settlement when I saw JRD coming up. He was absorbed in thought. I wanted to say goodbye to him, so I stopped. He saw me and paused.

Gently, he said, 'So what are you doing, Mrs. Kulkarni?' (That was the way he always addressed me.) 'Sir, I am leaving Telco.'

'Where are you going?' he asked. 'Pune, Sir. My husband is starting a company called Infosys and I'm shifting to Pune.'

'Oh! And what will you do when you are successful.'

'Sir, I don't know whether we will be successful.' 'Never start with diffidence,' he advised me
'Always start with confidence. When you are successful you must give back to society. Society gives us so much; we must reciprocate. Wish you all the best.'

Then JRD continued walking up the stairs. I stood there for what seemed like a millennium. That was the last time I saw him alive.

Many years later I met Ratan Tata in the same Bombay House, occupying the chair JRD once did. I told him of my many sweet memories of working with Telco. Later, he wrote to me, 'It was nice hearing about Jeh from you. The sad part is that he's not alive to see you today.'

I consider JRD a great man because, despite being an extremely busy person, he valued one postcard written by a young girl seeking justice. He must have received thousands of letters everyday. He could have thrown mine away, but he didn't do that. He respected the intentions of that unknown girl, who had neither influence nor money, and gave her an opportunity in his company. He did not merely give her a job; he changed her life and mindset forever.

Close to 50 per cent of the students in today's engineering colleges are girls. And there are women on the shop floor in many industry segments. I see these changes and I think of JRD. If at all time stops and asks me what I want from life, I would say I wish JRD were alive today to see how the company we started has grown. He would have enjoyed it wholeheartedly.

My love and respect for the House of Tata remains undiminished by the passage of time. I always looked up to JRD. I saw him as a role model for his simplicity, his generosity, his kindness and the care he took of his employees. Those blue eyes always reminded me of the sky; they had the same vastness and magnificence.

-Sudha Murthy

(Sudha Murthy is a widely published writer and chairperson of the Infosys Foundation involved in a number of social development initiatives. Infosys chairman Narayana Murthy is her husband.)

Article sourced from: Lasting Legacies (Tata Review- Special Commemorative Issue 2004), brought out by the house of Tatas to commemorate the 100th birth anniversary of JRD Tata on July 29, 2004 .

Wednesday, October 14, 2009

simplest way to index your drive

Hi all, thought i'd share this quick tip for indexing. i have 3 drives in my external hard disk and most of the time i forget what all files i have inside them. I figured it be good if i have a list containing all the files,folders with their path in my drives.so i fiddled with dos prompt and found a way.You can try it.

1.open your command prompt
2.type the drive letter , say j: of the drive you want to get the contents of.
3.type dir /B /S > list.txt.

the file 'list.txt' will be created in your drive and it contents will look something like

click on the image.

4.If you have more than more than 1 drive then do steps 2 and 3 over again for all drives.

5.now to copy all list to one file,type copy "path of list.txt for drive 1" + "path of list of drive 2" .. "path of destination file"
now the destination file say, full.txt will have the list of all files on the drives.

now just ctrl+f the file and search for a file or folder. It will show the path of the file highlighted.just copy the line and paste it in the explorer to access it.I know it sounds dumb coz just searching *.* will show u all the files but its always nice to have a list right? i'll point the uses of this list file.

1. you can just send list file to your friends and flaunt your collection of movies.aaah!!the feel of power , to have your friend ask you for a movie.
2. once you have the file, it'll be always quicker to open the list and search for a file.windows searches inside a file faster than the contents of a drive or a directory.
3.Because you are worth it.he he.can't think of a third reason and i was staring at the monitor for long time after typing "3.".

to make it simple you can just copy the following code and save it as a .bat file.btw, it goes without saying that j: is the drive for which i'm creating the list.

dir /B /S > list.txt

PS: I wrote this post while at office.
PPS:dunno why i told you I'm at office.bye.

Monday, October 12, 2009

2 States book review

Just finished reading this book today morning.
I enjoyed chetan's five point someone but his next two books were a let down. The latest novel '2 states' will pull him more fans for sure.
Though the book isnt as great as his debut novel,it is fun to read. If you are looking for a book with plots where you cant guess what's next , then ditch this. there are zero number of twists in the novel. just by looking at the front and back cover, you will be able to sum up the entire storyline.
SPOILERS(not much anyway) below till ******
the novel is a mix of kamal hassan starrer 'ek tuje kheliye' and surya starrer 'poovellam kettupaar'. The protagonist krish is the same guy from five point someone but just his name has been changed. only the author knows why he changed it. Krish hails from punjab, settled in delhi and the girl Ananya is from my state,Tamil nadu. They fall in love at IIM A. When they try to get their parents know each other during convocation, everything goes haywire.
The hero goes to chennai after getting posted there by citibank. he suffers the usual - auto drivers,uptight people, language,foreign mapillai competition,etc...he manages to make the girl's parents say yes for the marriage. now scene shifts to delhi. Ananya goes with krish to delhi to convince his mom. but thats not enough. the couple have to make their parents get along and so it goes .
The story brings age old competition between north-indians and south-indians. tamilians are still reffered as 'madrasis' and are seen as uptight,quiet,Carnatic music lovers who love to obey rules. Punjabis are seen as noisy,big hearted,fun loving people who want lots of respect and gifts to be showered on the boy's side. I hate to say it, but a lot of things which the author puts it under 'south-indian' category should have been under 'brahmins' ,both good and the bad.No offense meant.

Finally i'd like to say , Don't get serious with the read. There are some places where the author will poke the habits of south-indians and punjabis but everything must be taken in lighter vein if you want to enjoy the book.
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Friday, October 9, 2009

Desperate times calls for desperate measures....

Darn! my ipod's battery is empty again.after 2 hours of aimless and pointless surfing,I started on this post.And oh yeah! u guessed right.Am at office right now when i start this post.
As i stare at the monitor trying to unravel the mysteries hidden in the code written by my team-mate , I start to drift off. My mind is getting a bit loopy after the effort to understand the whiles and the fors. I want to complete that program.no.I want to write some kinda,any kind of program(en aarvathai nenacha enake aachiriyama iruku),thats why i am going to post the rest of the post in an algo format.read according to the algo.bear with me please.

//program to find your movie taste
step 1: if you are a vijay fan, skip to step 12.

step 2: initialize variables romance, comedy,thriller,drama,action,iduku_saagalam to zero.

step 3:if you are favourite movies is/are (thirupaachi || sivakaasi || thirumalai || tamizhan || pudhiya_geethai)
{increment iduku_sagalaam .
print "you are in denial.you are a vijay fan.i told you to goto step 12".skip to step 12.}

step 4:if you are favourite movies is/are (notting_hill || pretty_woman || walk_to_remember || notebook || casablanca || dil_se || alaipayuthe)
increment romance,drama.

step 5:if your favourite movies is/are (diehard || rambo || terminator)
increment action

step 6:if your favourite movies is/are (shawshank || forrest_gump || green_mile || godfather || iruvar)
increment drama

step 7:if your favourite movies is/are (vertigo || psycho || saw || others || nooraavadhu_naal) increment thriller,drama

step 8:if your favourite movies is/are (scarymovie || bruce_almighty || click || 50_first_dates)
increment comedy

step 9:if your favourite movies is/are(ghost || she's_the_man || His_girl_friday || 50_first_dates ) increment romance,comedy.

step 10:if (iduku_saagalam_count > 0) {"You are not LISTENING.read according to the program.you need psychiatric help. you are at the risk of committing suicide.you were once a deadly virus spreading across the state.but now you think u shouldnt have born. Your kind of have become an endangered species.very soon you will be seen only in museums.of course, what can you expect for the sin of being a vijay fan." skip to step 12.}

step 11:"your favourite movie genre is" (maximum_of(all counter variables).counter_name)

step 12: "bye.have a nice day. ".terminate program.

PS: couldnt resist to share a vijay sms.
vijay is the finance minister. Before the day of budget,he submits the budget plan.PM finds it out to be a exact copy of AP budget plan. he asks vijay,"WTF".vijays calmly responds,"it was a hit in AP.it will be a hit in tamil also". Thalapathy rocks.

Monday, September 21, 2009

Wish some things last forever....

I havent done much blogging before. You are welcome to read my woeful attempt at movieburger.wordpress.com (not recommended unless you sport a visible crack in your skull). After spending considerable time twisting and turning the machinery in my head , i decided that I'd write about something about Sachin . God to some. best batsman to many.joy to all.

Every child as he grows up,looks upto someone. someone he thinks who can do no wrong.someone who is nothing short of a super hero. For millions of ppl like me who celebrate cricket , sachin has been that and more.He is the ultimate cricketing God. I have never been pious my entire life. that doesnt mean that I am an atheist. atheist or not it all boils down to one thing.Faith. you just need a few ounces of faith to believe in your GOD and my God.
I started watching cricket roughly around '96. The earliest images I remember about indian cricket is pathetic collapse in semi-finals of world cup. sachin banged 65 runs but our team folded below 130 runs after the who-throws-the-bottle-farthest competition at eden gardens.those were times when indian team was in shambles. Sachin was the lone crusader in match after match. We had glory and we had blushes. Regretfully, the latter outnumbered the former.
There are some matches etched in your childhood memory forever.Sachin had given us lots of that kinda matches .It is needless to go into the details telling,which are those matches.
I wont be lying if i say, sachin touched the life of every Indian in some way or other. He has brought limitless joy to millions of people , a feat that would be never achieved by any film superstar or dummy thalapathy. Indian public as a whole is a ultra-emotional bunch when it comes to cricket. We go over the top while relishing victory and rubbishing cricketers. sachin along with others have been put to a corner many a time. sachin has thus far has let his bat to do the talking.
I got an opportunity to see sachin at chepauk stadium once. it was third day of the test match. it was against proteas.there was frenzy in the crowd when the master entered into bat. i was among the crowd shouting sacheeeen,sachin....sacheeeeen,sachin.Before the chant cud reach fever pitch, master got out for a duck.i was left speechless. that was the only match i saw in the stadium. I have been reluctant to get to chepauk ever since.
All good things come to an end.sachin has broken all batting records. He has got all the accolades available.he is now playing for his love of the game. A day will come when he will hang up his boots after more than 20 years of cricketing career. I dread the day. i wish he wud go on like the never ending kanni theevu comic strip (chalta rahe.. chalta rahe...) .I wish dearly.